City Rooms is the trading name ofAydinservices Limited
(Company Registration Number: 09317781, Registered Address: 258
Mount Pleasant Road, London, England, N17 6EZ) respects your
privacy and commits to protecting your personal data. This Privacy
Notice explains who we are, how we collect, share and use personal
information about you and how you can exercise your privacy rights.
you have any questions or concerns about our use of your personal
information, including any requests to exercise your legal rights,
please use our contact details provided at the bottom of this Privacy
Notice or contact us via email on [email protected]
means the General Data Protection Regulation (EU) 2016/679.
Data’ as set out in the GDPR which is any information relating
to an identified or identifiable natural person.
Personal Data’ as set out in the GDPR and is considered to be
any data that falls into one of the ‘special categories of Personal
IMPORTANT INFORMATION AND WHO WE ARE
DATA WE COLLECT ABOUT YOU
IS YOUR PERSONAL DATA COLLECTED
WE USE YOUR PERSONAL DATA
AND SIMILAR TRACKING TECHNOLOGY
OF YOUR PERSONAL DATA
1. Important information and who we are
of this Privacy Notice
This Privacy Notice
explains who we are, how we collect, share and use personal
information about you, and how you can exercise your privacy rights.
It is important that
you read this Privacy Notice together with any other Privacy Notice
or fair processing notice we may provide on specific occasions when
we are collecting or processing personal data about you so that you
are fully aware of how and why we are using your data. This Privacy
Notice supplements the other notices and is not intended to override
London City Rooms is
the controller and responsible for your personal data (collectively
referred to as “we, us or our in this
full details are:
Full name of legal entity:
name: London City Rooms
Email address: [email protected]
Postal address: 258 Mount Pleasant road N17 6EZ ,
Telephone number: 07414925761
have the right to make a complaint at any time to the Information
Commissioner's Office (ICO), the UK supervisory authority for data
We would, however, appreciate the chance to deal with your any
complaints or concerns before you approach the ICO so please Contact
us by emailing [email protected] in the first instance.
If you are unhappy with how we have handled your complaint or that
you are unhappy with the outcome, your legal rights under the GDPR
are protected to approach the ICO immediately thereafter.
to the Privacy Notice and your duty to inform us of changes
We may update this
Privacy Notice from time to time in response to changing legal,
technical or business developments. When we update our Privacy
Notice, we will take appropriate measures to inform you, consistent
with the significance of the changes we make. We will obtain your
consent to any material Privacy Notice changes if and where this is
required by applicable data protection laws.
It is important that
the personal data we hold about you is accurate and current. Please
keep us informed if your personal data changes during your
relationship with us.
Our website may
include links to third-party websites, plug-ins and applications.
Clicking on those links or enabling those connections may allow third
parties to collect or share data about you. We do not control these
third-party websites and are not responsible for their privacy
statements. When you leave our website, we encourage you to read the
Privacy Notice of every website you visit.
2. The data we collect about you
Personal data, or
personal information, means any information about an individual from
which that person can be identified. It does not include data where
the identity has been removed (anonymous data).
We may collect, use,
store and transfer different kinds of personal data about you which
we have grouped together as follows:
Dataincludes first name, maiden name, last name, username
or similar identifier, marital status, title, date of birth and
gender and which may also include you supplying us with photo ID,
copy passport information and/or NI number.
Dataincludes billing address, delivery address, email
address and telephone numbers.
Dataincludes bank account and payment card details.
Dataincludes details about payments to and from you and
other details of products and services you have purchased from us.
Dataincludes internet protocol (IP) address, your login
data, browser type and version, time zone setting and location,
browser plug-in types and versions, operating system and platform
and other technology on the devices you use to access this website.
Dataincludes purchases or orders made by you, your
interests, preferences, feedback and survey responses.
Data includesinformation about how you use our website,
products and services.
and Communications Dataincludes your preferences in
receiving marketing from us and our third parties and your
also collect, use and shareAggregated Datasuch as
statistical or demographic data for any purpose. Aggregated Data may
be derived from your personal data but is not considered personal
data in law as this data does not directly or indirectly reveal your
identity. For example, we may aggregate your Usage Data to calculate
the percentage of users accessing a specific website feature.
However, if we combine or connect Aggregated Data with your personal
data so that it can directly or indirectly identify you, we treat the
combined data as personal data which will be used in accordance with
this Privacy Notice.
do not collect anySpecial Categories of Personal Dataabout
you (this includes details about your race or ethnicity, religious or
philosophical beliefs, sex life, sexual orientation, political
opinions, trade union membership, information about your health and
genetic and biometric data). Nor do we collect any information about
criminal convictions and offences.
you fail to provide personal data
Where we need to
collect personal data by law, or under the terms of a contract we
have with you and you fail to provide that data when requested, we
may not be able to perform the contract we have or are trying to
enter into with you (for example, to provide you with goods or
services). In this case, we may have to cancel a product or service
you have with us but we will notify you if this is the case at the
3. How is your personal data collected?
We use different
methods to collect personal information from and about you including
interactions.You may give us your Identity or Contact Data
by filling in forms or by corresponding with us by post, phone, email
or otherwise. This includes personal data you provide when you:
into a contract with us in relation to services provided by us;
to marketing communications from us;
enquiries to us;
a competition, promotion or survey; or
us some feedback.
technologies or interactions.As you interact with our
website, we may automatically collect Technical Data about your
equipment, browsing actions and patterns. We collect this personal
data by using cookies and other similar technologies.
parties or publicly available sources.We may receive
personal data about you from various third parties and public sources
as set out below:
Datafrom the following parties:
Financial and Transaction Datafrom providers of technical,
payment and delivery services.
and Contact Datafrom data brokers or aggregators. We will
only accept Identity and Contact Data in this way where we have
checked that these third parties either have your consent to disclose
your personal data to us for the purposes of contacting you to offer
services in relation to which you have made enquiries with those
third parties or are otherwise legally permitted or required to
disclose your personal data to us. We will notify you when we receive
your personal data from a data broker or aggregator to confirm with
you that you consent to us processing your data for the purposes
advised by that data processor or aggregator.
and Contact Datafrom publicly availably sources such as
Companies House and the Electoral Register based inside the EU.
4. How we use your personal data
Our legal basis for
collecting and using the personal information described above will
depend on the personal information concerned and the specific context
in which we collect it.
However, we will
normally collect personal information from you only (i) where we need
the personal information to perform a contract with you (including
verifying your identity), (ii) where the processing is in our
legitimate interests and not overridden by your rights, or (iii)
where we have your consent to do so. In some cases, we may also have
a legal obligation to collect personal information from you or may
otherwise need the personal information to protect your vital
interests or those of another person.
If we ask you to
provide personal information to comply with a legal requirement or to
perform a contact with you, we will make this clear at the relevant
time and advise you whether the provision of your personal
information is mandatory or not (as well as of the possible
consequences if you do not provide your personal information).
If we collect and
use your personal information in reliance on our legitimate interests
(or those of any third party), this interest will normally be to
operate our business and communicate with you as necessary to provide
our services to you and for our legitimate commercial interest
including, but not limited to:
(a) when responding
to your queries,
(b) to manage our
relationship with you including notifying you about changes to our
terms or to this Privacy Notice;
(c) improving our
platform, products and services;
(d) supporting our
(e) unless you tell
us otherwise, undertaking marketing of any or all of the services
that we provide and which we consider may be of interest to you; or
(f) for the purposes
of detecting or preventing illegal activities.
We may have other
legitimate interests and, if appropriate, we will make clear to you
at the relevant time what those legitimate interests are.
you have questions about or need further information concerning the
legal basis on which we collect and use your personal information,
please contact us [email protected] using the contact details
provided under thesubheading above.
can ask us to stop sending you marketing messages at any time by
clicking on the “unsubscribe” or “opt out” link in the
marketing e-mails that we send you. To opt-out of other forms of
marketing (such as postal marketing or telemarketing), then
pleasecontact us by [email protected]
Where you opt out of
receiving these marketing messages, this will not apply to personal
data provided to us as a result of a product/service purchase,
product/service experience or other transactions.
will only use your personal data for the purposes for which we
collected it, unless we reasonably consider that we need to use it
for another reason and that reason is compatible with the original
purpose. If you wish to get an explanation as to how the processing
for the new purpose is compatible with the original purpose, please
Contact us by emailing [email protected]
If we need to use
your personal data for an unrelated purpose, we will notify you and
we will explain the legal basis which allows us to do so.
Please note that we
may process your personal data without your knowledge or consent, in
compliance with the above rules, where this is required or permitted
5. Cookies and similar tracking technology
Our website uses
cookies to distinguish you from other users of our website. This
helps us to provide you with a good experience when you browse our
website and also allows us to improve our site. By continuing to
A cookie is a small
file of letters and numbers that we store on your browser or the hard
drive of your computer if you agree. Cookies contain information that
is transferred to your computer's hard drive.
We do not use but
potentially in the future to use the following cookies:
necessary cookies.These are cookies that are required for
the operation of our website.
cookies.They allow us to recognise and count the number of
visitors and to see how visitors move around our website when they
are using it. This helps us to improve the way our website works,
for example, by ensuring that users are finding what they are
looking for easily.
cookies.These are used to recognise you when you return to
our website. This enables us to personalise our content for you and
remember your preferences (for example, your choice of language and
live chat preferences).
cookies.These cookies record your visit to our website,
the pages you have visited and the links you have followed. We will
use this information to make our website and the advertising
displayed on it more relevant to your interests. We may also share
this information with third parties for this purpose.
You can block
cookies at any time by activating the setting on your browser that
allows you to refuse the setting of all or some cookies. However, if
you use your browser settings to block all cookies (including
essential cookies) please note that some parts of this website may
become inaccessible or not function properly.
6. Disclosures of your personal data
We may share your
personal data with the parties set out below for the purposes set out
at paragraph 4 above.
Third Partiessuch as other group companies.
providers who provide data processing services to us (for example,
in relation to the provision of services to you pursuant to a
contract that you have entered into with us or to support the
delivery of, provide functionality on, or help to enhance the
security of our website), or who otherwise process personal
information for purposes that are described in this Privacy Notice
or notified to you when we collect your personal information.
advisers acting as processors or joint controllers including
lawyers, bankers, auditors and insurers based in the EEA who provide
consultancy, banking, legal, insurance and accounting services.
Revenue & Customs, regulators and other authorities acting as
processors or joint controllers based in the United Kingdom who may
require reporting of processing activities in certain circumstances.
an actual or potential buyer (and its agents and advisers) in
connection with an actual or proposed purchase, merger or
acquisition of any part of our business, provided that we inform the
buyer it must use your personal information only for the purposes
disclosed in this Privacy Notice.
in relation to premises where we provide services. We are required
to notify the landlords of each building when a new tenant takes
occupation and this may involve disclosure of your personal data if
you are the tenant.
parties such as data brokers where our lease for premises is to
expire and we consider that the broker may be able to provide
assistance to you in relation to you finding alternative
parties to whom we may choose to sell, transfer, or merge parts of
our business or our assets or who take over any of our rights or
obligations under a contract that we have with you. This will
include where we have entered into a contract with you in relation
to premises where our lease in relation to those premises expires
and a third party takes over the lease and our liabilities under our
contract with you. Alternatively, we may seek to acquire other
businesses or merge with them. If a change happens to our business,
then the new owners may use your personal data in the same way as
set out in this Privacy Notice.
We may receive third
party requests (as seen above) for your personal data. In such
circumstances such requests will need to satisfy the criteria that is
set out in Data Protection Act 2018 before access to your personal
data is given. For further information about the circumstances in
which third parties can access your personal please visit the
following link: https://assets.publishing.service.gov.uk/government/uploads/system/
7. International transfers
do not transfer your personal data outside the European Economic
8. Data security
We have put in place
appropriate security measures to prevent your personal data from
being accidentally lost, used or accessed in an unauthorised way,
altered or disclosed. In addition, we limit access to your personal
data to those employees, agents, contractors and other third parties
who have a business need to know. They will only process your
personal data on our instructions and they are subject to a duty of
We have put in place
procedures to deal with any suspected personal data breach and will
notify you and any applicable regulator of a breach where we are
legally required to do so.
We have several
layers of security measures in place such as restricted access, IT
authentication, firewalls and anti-virus/malware.
9. Data retention
long will you use my personal data for?
We will only retain
your personal data for as long as necessary to fulfil the purposes we
collected it for, including for the purposes of satisfying any legal,
accounting, or reporting requirements.
To determine the
appropriate retention period for personal data, we consider the
amount, nature, and sensitivity of the personal data, the potential
risk of harm from unauthorised use or disclosure of your personal
data, the purposes for which we process your personal data and
whether we can achieve those purposes through other means, and the
applicable legal requirements.
circumstances you can ask us to delete your data: see Request erasure
below for further information.
circumstances we may anonymise your personal data (so that it can no
longer be associated with you) for research or statistical purposes
in which case we may use this information indefinitely without
further notice to you.
The maximum period
we will hold onto your Personal Data for six years after your
contract or any affairs conducted with our services. All Sensitive
Personal Data held by us will be destroyed at the latest, after six
years. For statutory reasons we will retain key personal identifiers
after that period, but most personal information will no longer be
10. Your legal rights
circumstances, you have rights under data protection laws in relation
to your personal data as follows:
accessto your personal data (commonly known as a data
subject access request). This enables you to receive a copy of
the personal data we hold about you and to check that we are
lawfully processing it.
correctionof the personal data that we hold about you.
This enables you to have any incomplete or inaccurate data we hold
about you corrected, though we may need to verify the accuracy of
the new data you provide to us.
erasureof your personal data. This enables you to ask us
to delete or remove personal data where there is no good reason for
us continuing to process it. You also have the right to ask us to
delete or remove your personal data where you have successfully
exercised your right to object to processing (see below), where we
may have processed your information unlawfully or where we are
required to erase your personal data to comply with local law. Note,
however, that we may not always be able to comply with your request
of erasure for specific legal reasons which will be notified to you,
if applicable, at the time of your request.
to processingof your personal data where we are relying on
a legitimate interest (or those of a third party) and there is
something about your particular situation which makes you want to
object to processing on this ground as you feel it impacts on your
fundamental rights and freedoms. You also have the right to object
where we are processing your personal data for direct marketing
purposes. In some cases, we may demonstrate that we have compelling
legitimate grounds to process your information which override your
rights and freedoms.
restriction of processingof your personal data. This
enables you to ask us to suspend the processing of your personal
data in the following scenarios: (a) if you want us to establish the
data's accuracy; (b) where our use of the data is unlawful but you
do not want us to erase it; (c) where you need us to hold the data
even if we no longer require it as you need it to establish,
exercise or defend legal claims; or (d) you have objected to our use
of your data but we need to verify whether we have overriding
legitimate grounds to use it.
the transferof your personal data to you or to a third
party. We will provide to you, or a third party you have chosen,
your personal data in a structured, commonly used, machine-readable
format. Note that this right only applies to automated information
which you initially provided consent for us to use or where we used
the information to perform a contract with you.
consent at any timewhere we are relying on consent to
process your personal data. However, this will not affect the
lawfulness of any processing carried out before you do not withdraw
your consent nor will it affect processing of your personal
information conducted in reliance on lawful processing grounds other
than consent. If you withdraw your consent, we may not be able to
provide certain products or services to you. We will advise you if
this is the case at the time you withdraw your consent.
you wish to exercise any of the rights set out above, please contact
with us by [email protected]
we may need from you
We may need to
request specific information from you to help us confirm your
identity and ensure your right to access your personal data (or to
exercise any of your other rights). This is a security measure to
ensure that personal data is not disclosed to any person who has no
right to receive it. We may also contact you to ask you for further
information in relation to your request to speed up our response.
limit to respond
We try to respond to
all legitimate requests within one month. Occasionally it may take us
longer than a month if your request is particularly complex or you
have made a number of requests. In this case, we will notify you and
keep you updated.